At Davisville Guardian Compounding Pharmacy, protecting the privacy and confidentiality of our patients and website visitors is an important part of providing trusted pharmacy care.
This Privacy Policy explains how information may be collected, used, disclosed, stored and protected when you interact with Davisville Guardian Compounding Pharmacy, including through our website at davisvilleguardianpharmacy.ca.
We are located at:
1881 Yonge Street, Toronto, Ontario M4S 1Y6
Our Commitment to Patient Privacy
As a Toronto community and compounding pharmacy, we understand that health information can be highly sensitive.
We take reasonable administrative, physical and technological measures to safeguard personal information and personal health information entrusted to us.
Ontario pharmacy professionals also have professional obligations to respect patient privacy and confidentiality and take reasonable precautions against unauthorized or accidental disclosure of confidential patient information.
Depending on the circumstances, information handled by the pharmacy may also be subject to applicable Ontario and Canadian privacy legislation.
Information We May Collect
Depending on how you interact with our pharmacy or website, we may collect information such as:
- name;
- address;
- telephone number;
- email address;
- date of birth;
- contact information;
- prescription information;
- medication history;
- allergies and medication sensitivities;
- health information relevant to pharmacy services;
- information provided by your physician or other healthcare professional;
- insurance or drug benefit information;
- appointment information;
- information contained in forms you submit;
- prescription refill or transfer information;
- communication preferences;
- website usage information; and
- technical information such as browser type, IP address and device information.
We only seek information that is reasonably required for legitimate pharmacy, healthcare, administrative, website or legal purposes.
Personal Health Information
When Davisville Guardian Compounding Pharmacy provides pharmacy services, we may need to collect and use personal health information in order to safely and appropriately provide care.
This may include information required to:
- dispense prescription medications;
- prepare customized compounded medications;
- identify allergies or drug interactions;
- conduct medication reviews;
- provide pharmacist consultations;
- assess eligibility for pharmacy services;
- provide vaccinations;
- provide minor ailment services where applicable;
- communicate with physicians and other authorized healthcare professionals;
- submit eligible prescription claims to insurers or government programs;
- maintain pharmacy records; and
- meet professional, regulatory and legal requirements.
How We Use Your Information
Information may be used for purposes including:
Providing Pharmacy Services
We may use patient information to fill and manage prescriptions, prepare compounded medications, conduct medication reviews and provide other pharmacy services.
Communicating With Patients
We may contact you regarding:
- prescription status;
- refill reminders;
- medication availability;
- appointment confirmations;
- prescription transfers;
- pharmacy services;
- delivery arrangements; or
- information necessary for your care.
Coordinating Healthcare
Where permitted, information may be shared with healthcare professionals involved in your care, such as physicians, nurse practitioners or other pharmacists.
Billing and Insurance
Relevant information may be submitted to private insurance companies, government drug programs or other authorized payors for claim processing.
Operating Our Website
Information may also be used to maintain website functionality, respond to website inquiries, prevent fraud, protect website security and better understand how visitors use our site.
Online Forms
If you submit information through a contact form, appointment request, prescription refill request, prescription transfer request or another online form, the information will be used to respond to your request or provide the requested service.
Please avoid submitting unnecessary sensitive medical information through general website contact forms.
For confidential medication or healthcare matters, contacting the pharmacy directly may be more appropriate.
Consent
Where consent is required, Davisville Guardian Compounding Pharmacy will obtain consent in a manner appropriate to the circumstances.
Consent may be express or implied where legally permitted.
There may also be circumstances in which information can or must be collected, used or disclosed without consent under applicable law.
Canadian privacy guidance recognizes that organizations should explain the purposes for which personal information is collected and that consent requirements depend on the context and sensitivity of the information.
When We May Share Information
We do not sell patient health information.
Information may be disclosed where reasonably necessary and legally permitted, including to:
- physicians and healthcare professionals involved in your care;
- insurance companies or benefit providers;
- government healthcare or drug programs;
- pharmacy service providers;
- technology providers that assist with secure pharmacy operations;
- delivery providers where necessary to complete a requested delivery;
- professional regulators or government authorities where required by law; or
- other parties with your authorization.
Only information reasonably required for the applicable purpose should be disclosed.
Prescription and Pharmacy Records
Pharmacy records are maintained in accordance with applicable legislation, regulatory requirements and professional standards.
Certain records may need to be retained for legally prescribed periods even if a patient later requests that information be deleted.
Information Security
Davisville Guardian Compounding Pharmacy uses reasonable safeguards appropriate to the sensitivity of the information in its custody or control.
These safeguards may include:
- access controls;
- password-protected systems;
- staff confidentiality procedures;
- secure pharmacy software;
- physical security measures;
- restricted access to pharmacy records; and
- appropriate disposal of confidential information.
No internet-based system is completely immune from security risks. We therefore cannot guarantee the absolute security of information transmitted electronically.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with the site.
Cookies may collect information such as:
- browser type;
- device type;
- pages visited;
- approximate geographic region;
- referral source;
- date and time of access; and
- website interaction information.
This information may help us improve the experience for people searching for a pharmacy in Davisville, Toronto compounding pharmacy, prescription pharmacy near Yonge and Davisville or other local pharmacy services.
Your browser may allow you to restrict or disable cookies.
Google and Third-Party Services
Our website may use third-party technologies or services, which may include website analytics, embedded maps, appointment booking systems, spam prevention, website hosting or other service providers.
These providers may process certain information according to their own privacy policies and contractual obligations.
Where third-party platforms are used, we encourage users to review the privacy terms applicable to those services.
Email and Electronic Communications
If you provide your email address, it may be used to respond to inquiries and provide information related to pharmacy services.
Where marketing or promotional electronic messages are sent, Davisville Guardian Compounding Pharmacy will seek to comply with applicable Canadian electronic messaging requirements.
You may unsubscribe from promotional communications using the unsubscribe method included in the message where applicable.
Service-related or healthcare-related communications may still be sent where necessary or legally permitted.
Children and Minors
Our website is intended primarily for individuals seeking pharmacy and healthcare information.
Where information relating to a minor is required for pharmacy care, consent and authority will be handled according to applicable legal and professional requirements.
Accessing or Correcting Your Information
You may contact us if you would like to request access to or correction of personal information held by Davisville Guardian Compounding Pharmacy.
Certain limitations may apply where permitted or required by law.
Before providing access to sensitive information, we may need to verify your identity.
Retention of Information
Personal and personal health information is retained only as long as reasonably necessary to provide services and satisfy applicable legal, regulatory, professional, accounting and operational requirements.
Information will be securely destroyed, deleted or anonymized when appropriate and permitted.
Privacy Breaches
If a privacy or security incident involving personal information occurs, Davisville Guardian Compounding Pharmacy will take reasonable steps to investigate, contain and respond to the incident and will make notifications where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically as our services, technologies, website functionality or legal obligations change.
The latest revision date will appear at the top of this page.
We encourage users to review this Privacy Policy periodically.
Privacy Questions or Concerns
If you have questions regarding privacy, how your information is handled or a privacy-related request, please contact:
Privacy Officer
Davisville Guardian Compounding Pharmacy
1881 Yonge Street
Toronto, Ontario M4S 1Y6
Canada
Phone: 416-480-1420
Fax: 416-480-2848
Email: info@davisvillepharmacy.ca
Website: davisvilleguardianpharmacy.ca
We are committed to protecting the confidentiality of patients who trust Davisville Guardian Compounding Pharmacy in Toronto with their prescription, medication and compounding needs.
